Mr. Love is a long time customer of Southside. He’s an retired army veteran, and served our country for many years all over the world. Although he’s originally from Texas, Mr. Love has ended up in North Carolina, of which he says, “This is home.”
And it was in his home here that Mr. Love had a problem that we were able to help solve. Several years ago, he installed a new laminate floor in the basement with flooring that he purchased from Southside. Unfortunately, a couple of weeks ago the refrigerator in the basement started leaking, and before the issue was discovered, a large portion of the floor was ruined.
He came back to Southside, and was relieved to find that we still had the same brand and color of his floor. He bought the boxes he needed, and thought his problem was solved.
Unfortunately, even though the model number of the flooring was the same, over the years, the company had changed the way the individual pieces fit together. So Mr. Love found himself with flooring that was a good match visually, but just wouldn’t join correctly without a lot of modification.
So – he came back to Southside, and showed the problem to Joe Rogers, our general manager. Joe has an amazing memory for detail, and he somehow remembered that there were some leftover boxes from the original lot in storage. Mr. Love purchased them, took them home, installed them, and his floor is restored!
“I’m a believer,” Mr. Love said about the customer service at Southside.
People come to us because we have low prices, but they keep coming back because of customer service like this. And we keep doing what we do because of customers like Mr. Love – and you!
Come see us today, and let us show you some customer love, too!